Shipping & Returns

All orders are packed and shipped within 1-2 business days (Monday to Friday) from Boca Raton, Florida. You will receive a shipping confirmation email with your USPS tracking number as soon as your order ships. Tracking can take up to 24 hours to show movement.

Please double-check your shipping address before you complete checkout. Need to change an address or cancel an order? Email us right away at [email protected] with your order number in the subject line, for example #12345 – Address change. We can make changes until the order ships.

• Flat rate: $5 per order, sent by USPS Priority Mail (usually 1-3 days in transit).
• FREE Priority Mail shipping on orders over $150.
• We do not offer expedited shipping at this time.
• Once a package is handed to USPS, delivery times are set by USPS. If tracking shows “delivered” but you cannot find the package, please check with neighbors and your local post office, then contact us so we can help.

We currently ship within the United States only. For wholesale or international inquiries, please use our Contact page.

We want you to love your Incaliving products. If you are not satisfied, contact us at [email protected] within 14 days of delivery with your order number and the reason, and we will make it right with a refund, a replacement or store credit.

• Unopened, sealed products: return within 14 days of delivery for a full refund of the product price. Return shipping is paid by the customer unless the error was ours.
• Damaged, defective or wrong items: email us within 7 days of delivery with a photo and your order number. We will send a replacement or refund you in full, including shipping, at no cost to you.
• Opened food products cannot be restocked, but we will always listen. If something is wrong with a product, tell us and we will find a fair solution.
• Refunds are issued to the original payment method within 5-7 business days after we receive the return or approve the claim.
• Gift cards, discontinued or clearance items are final sale.

To request a return or exchange, email [email protected] with the subject line #12345 – Return request (use your order number).

Email [email protected] or use the chat button on any page. We answer within one business day.